Robust Call Center Features
Sophisticated functionality designed to provide the highest level of customer service and attention. Agents can easily work from remote locations with full access as if they were in the office!
ROUND ROBIN QUEUE
LONGEST WAIT QUEUE
Ave Answer Time
3 Seconds
6 Seconds
4 Seconds
7 Seconds
Agent 1
Agent 2
Agent 4
Agent 4
#4
#2
#3
#1
Call Priority
LEAST TALK TIME QUEUE
FEWEST ANSWERED QUEUE
27 Minutes
Agent 1
Talk Time
38 Minutes
Agent 2
16 Minutes
Agent 3
Call Priority
#3
#2
#1
Agent 2
Agent 3
16 Answered
22 Answered
Agent 1
Agent 4
24 Answered
18 Answered
#4
#1
#3
#2
HUNT BY THREES PRIORITY QUEUE
HUNT BY THREES RANDOM QUEUE
Agent 1
Agent 2
Agent 3
Agent 4
Agent 5
Agent 6
#1
#2
#3
#4
#5
#6
Order of Priority
Always ring agents 1,2 and 3 at the same time. If no answer or busy, ring agents 4,5,and 6.
Agent 1
Agent 2
Agent 3
Agent 4
Agent 5
Agent 6
#1
#2
#6
Random Order
Randomly ring 3 different agents at the same time. If no answer or busy, randomly ring 3 other agents.
#3
#4
#5
Call 1
Call 2
Agent 1
Agent 2
Call 3
Agent 3
YOU TALK. WE MANAGE
Contact Us
12 Daniel Road East
Fairfield, NJ 07004
sales@voip-speed.com
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